HomeOur Privacy Policy

ReachAcross(UK) Privacy Policy

Please read this policy carefully to understand how ReachAcross(UK) collects, stores and uses your data. By using our website and/or its sub-sites or parent site or providing us with your personal information by other means you agree to your personal information being used and stored in the manner set out in this policy. We may update this policy from time to time without notice.

The website, www.reachacross.net, and its sub-sites are owned by ReachAcross International, a charity registered in England and Wales with charity number 1174386.  The website’s sub-site, uk.reachacross.net, is operated by ReachAcross(UK), a charity registered in England and Wales with charity number 1148692 and Company Number 07900867, and registered address 6 Station Court, Station Approach, Borough Green, Sevenoaks, Kent, TN15 8BG.  This privacy policy relates to ReachAcross(UK) and to the website uk.reachacross.net.

We are committed to protecting your privacy and will only use the information that we collect about you in accordance with the law as it applies in England. This policy is intended to help you understand how we use the information you provide to us.

Our data protection officer is the UK National Director of ReachAcross(UK).

Information about you.

We collect personal data about you when you request to receive information or communications from us, or request to attend an event or conference, or make donations. This personal data may include:

  • Your name
  • Your telephone number(s)
  • Your email address
  • Your postal address
  • The church you attend
  • Financial information such as your bank details
  • Records of your correspondence with us
  • Details of your visit to our website
  • Interaction with our e-mail communications
  • Any other information you enter onto our website, e.g. in messages left on our online contact page.

You do not have to provide us with all or any of this information, but if you choose not to do so, then we may be unable to give you the service or information you request.

If you provide information about the church you attend, you agree to us storing and using this information about your religious affiliation.

Use of information/data you provide to us.

We will process your data for the following reasons:

  • Answer your enquiries
  • Fulfil your requests
  • Provide literature, other materials or other services you have requested
  • Administer your donations including the processing of Gift Aid
  • Contact you by telephone, e-mail, or post in order to provide you with information about ReachAcross, our events and conferences, our
    fundraising campaigns, our services, and any other information we think may be of interest to you (e.g. ReachAcross supporter news or
    prayer updates)
  • Manage your communication preferences
  • For our own internal administrative purposes
  • Keeping a record of your support and relationship with our charity
  • Carrying out research to find out more information about our supporters and their interests
  • Comply with applicable laws and regulations, and requests from statutory agencies.
  • We may analyse your personal data, creating a profile of your interests and preferences, thus helping us ensure our communications to
    you are relevant.

Generally we will seek consent to process your data at the point we collect it, but in some cases we may process data without consent where it is within our legitimate interests to do so, provided we will always respect your legal rights.

Sharing your information.

We will never sell or share your data with third parties for marketing or any other purposes. We will not share your information with individuals or organisations outside ReachAcross(UK) and the wider ReachAcross international organisation.

We will only allow our staff/trustees/volunteers to access and use your information for the purposes for which you have provided it to us (e.g. to send mailings, to process donations and payments, process enquiries and applications for mission service, etc.).  We only provide our staff/trustees/volunteers with the information they need to deliver the relevant service.

Receiving information about you from sources other than our website, its sub-sites and/or parent website.

We may receive information from other sources, for example: if we receive updated address information from a returned mailing giving your new address we will then correct your records. We may also check data against public records, e.g. deceased records in order to keep our database up to date.

How long will ReachAcross(UK) keep your data?

We will keep your personal data for no longer than is necessary for the purposes for which it is processed, in accordance with our internal policies. If you request to receive no further communications from us, we will keep some basic information about you in order to comply with your request and avoid sending you unwanted materials in future.

Our privacy policy only applies to the ReachAcross(UK) website (a sub-site of www.reachacross.net).

The ReachAcross(UK) website contains links to other websites. This privacy policy only applies to the ReachAcross(UK) website so when you link to any other websites you should read the privacy policies pertaining to those websites.

How we use cookies

A cookie is a small file which is placed on your computer’s hard drive and is used to help us analyse web traffic. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Google Analytics and cookies
If IP anonymization is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data.

You can prevent the storage of cookies by setting your browser software accordingly; however, we point out that in this case you may not be able to use all features of this website in full. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading the browser plug-in available under the following link and install: http://tools.google.com/dlpage/gaoptout?hl=en

Protecting your information.

All your information/data will be kept secure in our servers and computers through data encryption, the use of firewalls and internet protection tools such as antivirus software.

For online donations we use Stewardship/Give.net service to process donations made via uk.reachacross.net.  Stewardship/Give.net are organisations which professionally handle a huge amount of donations every year.  Please read their own privacy policies on how they handle your personal data.

No information we collect from you will be transferred to and/or processed and/or stored at a destination outside the European Economic Area (“EEA”), including the U.S., except that personal data relating to enquiries and applications for overseas mission service may be transferred to and/or processed and/or stored outside the EEA and in such cases we will take reasonable steps such as secure email services and encryption to ensure that your data remains secure and the recipient implements appropriate measures to protect your information.

By submitting your details and/or other information to ReachAcross(UK), whether via our online contact forms in our website or by other means you agree to this use of your data.

Protecting the confidentiality of your data.

The confidentiality of your data is protected by:

  • Protecting data from improper use such as unlawful access, changes or destruction and accidental loss
  • Ensuring that all our staff/trustees/volunteers respect the confidentiality of our website visitors’ personal data
  • Occasionally requesting proof of identity before we disclose information

Changes to our privacy policy.

We keep our privacy policy under review and we place any updates on this webpage. This privacy policy is a second edition and was updated on 25th July 2018. The first edition was 6th March 2018.

Do you have questions and/or need to make corrections to your information/data?

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. You can also opt out of receiving some or all of our marketing communications which includes ReachAcross newsletters, updates, appeals, event and conference invitations.  See our webpages uk.reachacross.net/your-preferences and uk.reachacross.net/unsubscribe for details. Alternatively you may request that we stop processing data about you for certain purposes (e.g. profiling) at any time by contacting us using the details below.

If you are dissatisfied with the way we have handled your personal data then you may make a complaint to the Information Commissioner’s Office.

Contacting us.

Please contact us if you have any questions about our privacy policy or information/data we hold about you.  If you do not wish to provide us with personal information online then contact us by telephone on +44 (0)1732 885688 or by post to ReachAcross(UK), P.O. Box 304, Sevenoaks, Kent, TN13 9EL

You may also contact us using the contact form in the ReachAcross(UK) website.

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